Terms of Service

1. Introduction

Welcome to RentierNow. By accessing or using our website, applications, APIs, or any other products or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, you must not access or use the Services.

As used in these Terms: "RentierNow," "we," "us," and "our" refer to RentierNow and its affiliates, subsidiaries, officers, directors, employees, and agents. "You" and "your" refer to the individual or entity accessing or using the Services. "Account" means the account you create to access and use the Services. "User Content" means any data, text, files, images, documents, or other materials you upload, submit, or transmit through the Services.

These Terms apply to all visitors, users, and others who access the Services. By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Account Registration and Security

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password used to access the Services and for any activities or actions taken under your password. Failure to maintain accurate account information may result in your inability to access the Services or our inability to contact you regarding your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account by contacting us at [email protected].

You must be at least 18 years of age to create an account. We reserve the right to verify your identity and eligibility at any time. We may require you to provide additional documentation or information to confirm your identity or authority to act on behalf of a business entity.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used in violation of these Terms, or has been inactive for an extended period. We will make reasonable efforts to notify you before taking such action, except where doing so would compromise the security of the Services or other users.

3. Account Usage and Restrictions

Your RentierNow account is for your personal or business use only and cannot be shared with others outside your organization without explicit written permission from RentierNow.

Account Sharing Prohibition: Sharing your account credentials with unauthorized users is strictly prohibited. If we detect multiple users accessing a single account from different locations or in patterns suggesting account sharing, we reserve the right to suspend or terminate your account without refund.

Data Usage Restrictions: The data, analytics, and information provided through the Services are for your internal business use only. Reselling, redistributing, or repackaging our data in any form without our express written consent is strictly prohibited and will result in immediate account termination without refund.

Prohibited Activities: You agree not to engage in any of the following activities:

• Using the Services for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation;
• Attempting to probe, scan, or test the vulnerability of the Services or any related system or network, or breaching any security or authentication measures;
• Interfering with, disrupting, or creating an undue burden on the Services, servers, or networks connected to the Services;
• Using any automated means, including bots, scrapers, or spiders, to access the Services for any purpose without our express written permission;
• Impersonating another person or entity, or falsely claiming an affiliation with any person or entity;
• Uploading or transmitting viruses, malware, or any other malicious code or files;
• Using the Services to send unsolicited communications, promotions, or advertisements.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, removing offending content, suspending or terminating the violator's account, and reporting such activity to law enforcement authorities.

4. Service Modifications

RentierNow reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

We may, from time to time, release updates, enhancements, or new features to the Services. Such updates may occur automatically and without prior notice. Where a modification materially reduces the functionality of the Services you have purchased, we will use commercially reasonable efforts to notify you at least 30 days in advance. Your continued use of the Services following any such modification constitutes your acceptance of the modified Services.

In the event that we permanently discontinue a Service for which you have an active paid subscription, you will receive a pro-rata refund of any prepaid fees for the unused portion of your subscription term, unless the discontinuation is due to your breach of these Terms.

5. Payment Terms

The Services are offered on a flat-rate subscription basis. You may choose between a monthly or annual billing cycle at the time of purchase. All fees are quoted and payable in U.S. dollars unless otherwise specified.

Free Trial: New subscribers are eligible for a 14-day free trial of the Services. During the trial period, you will have full access to the features included in your selected subscription plan. You will not be charged during the trial period. If you do not cancel your subscription before the end of the 14-day trial, your selected payment method will be automatically charged the applicable subscription fee, and your paid subscription will begin immediately.

Billing: Subscription fees are billed in advance on a recurring basis, either monthly or annually, depending on the billing cycle you selected. Your payment method will be charged on the same calendar date each billing period. If the original charge date does not exist in a subsequent month (e.g., the 31st), you will be charged on the last day of that month.

Payment Methods: You agree to provide a valid payment method at the time of subscription. You authorize RentierNow to charge your payment method for all fees incurred in connection with your account. You are responsible for keeping your payment information current. If a payment fails, we may suspend your access to the Services until payment is successfully processed.

Taxes: All fees are exclusive of applicable taxes. You are responsible for paying all taxes, levies, and duties imposed by taxing authorities in connection with your use of the Services, excluding taxes based on RentierNow's net income.

No Refunds After Trial: All subscription fees are non-refundable once your paid subscription begins after the 14-day free trial period. No refunds or credits will be issued for partial billing periods, unused features, or account downgrades. You may cancel your subscription at any time, but you will continue to have access to the Services through the end of your current billing period.

Price Changes: We reserve the right to change our subscription fees at any time. If we change our fees, we will provide you with at least 30 days' notice before the new fees take effect. The new fees will apply to your next billing cycle following the notice period. Your continued use of the Services after the fee change becomes effective constitutes your agreement to pay the updated amount.

6. Subscription and Cancellation

Auto-Renewal: Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel your subscription before the renewal date. By subscribing, you authorize us to charge the applicable subscription fee to your payment method at the beginning of each new billing period.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation will take effect at the end of your current billing period. You will retain access to the Services until the end of the period for which you have already paid. No partial refunds or pro-rata credits will be issued for cancellation mid-billing-period.

Data Retention After Cancellation: Upon cancellation or expiration of your subscription, your account data will be retained for 30 days. During this 30-day retention period, you may reactivate your subscription and regain full access to your data. After the 30-day retention period, your data will be permanently deleted from our systems and cannot be recovered. It is your responsibility to export any data you wish to retain before your account data is deleted.

Downgrade Effects: If you cancel your subscription or fail to renew, your account will be downgraded to an inactive state. You will lose access to all premium features, including but not limited to analytics, document storage, automated notifications, and AI-assisted tools. Read-only access to your data may be available during the 30-day retention period at our discretion.

7. Intellectual Property

The Services and their original content, features, and functionality are and will remain the exclusive property of RentierNow and its licensors. The Services are protected by copyright, trademark, trade secret, and other intellectual property or proprietary rights laws of the United States and foreign jurisdictions.

License Grant: Subject to your compliance with these Terms, RentierNow grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal property management purposes. This license does not include the right to: (a) modify, copy, or create derivative works of the Services; (b) reverse engineer, decompile, or disassemble any aspect of the Services; (c) remove, alter, or obscure any proprietary notices on the Services; or (d) use the Services to build a competitive product or service.

Trademarks: "RentierNow," the RentierNow logo, and all related names, logos, product and service names, designs, and slogans are trademarks of RentierNow or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Feedback: If you provide us with any suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Services ("Feedback"), you hereby assign to us all right, title, and interest in such Feedback. We are free to use Feedback for any purpose without compensation or attribution to you.

8. User Content

You retain ownership of any content you submit, post, or display on or through the Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content solely in connection with operating, providing, and improving the Services.

Content Standards: You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that: (a) you own or have the necessary rights to use and authorize the use of your User Content; (b) your User Content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or any other rights of any third party; and (c) your User Content does not contain any material that is unlawful, defamatory, obscene, or otherwise objectionable.

Prohibited Content: You agree not to upload, post, or transmit any User Content that: (a) is fraudulent, misleading, or deceptive; (b) contains personal information of third parties without their consent; (c) contains viruses or malicious code; or (d) violates any applicable law or regulation, including but not limited to fair housing laws, anti-discrimination laws, and tenant protection statutes.

Content Moderation: We reserve the right, but have no obligation, to monitor, review, or remove User Content at our sole discretion and without notice. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein.

9. Third-Party Services

Our Services may contain links to or integrate with third-party websites, services, or applications that are not owned or controlled by RentierNow. These integrations are provided solely for your convenience and to enhance the functionality of the Services.

We assume no responsibility for the content, terms, privacy policies, or practices of any third-party services. Your interactions with third-party services, including payment processing providers, data analytics platforms, cloud storage providers, and any other integrated services, are governed solely by the terms and policies of those third parties. We encourage you to review the terms and privacy policies of any third-party service before using it.

You acknowledge and agree that RentierNow shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party services. Your use of third-party services is at your own risk, and you should take reasonable precautions to protect your data and personal information.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

By using the Services, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. If you are located outside the United States, you acknowledge that your data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

If you use the Services to collect, store, or process personal information of tenants, property owners, or other third parties, you are responsible for ensuring that your use complies with all applicable data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and any other applicable state or federal regulations. You agree to obtain all necessary consents and provide all required notices to such individuals in connection with your use of the Services.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RENTIERNOW EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, RENTIERNOW MAKES NO WARRANTY OR REPRESENTATION THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY PROPERTY DATA, FINANCIAL CALCULATIONS, MARKET ANALYSES, OR OTHER INFORMATION PROVIDED THROUGH THE SERVICES WILL BE ACCURATE OR CURRENT; OR (E) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT THE SERVICES ARE NOT INTENDED TO REPLACE PROFESSIONAL LEGAL, FINANCIAL, OR PROPERTY MANAGEMENT ADVICE. ANY RELIANCE YOU PLACE ON INFORMATION PROVIDED THROUGH THE SERVICES IS STRICTLY AT YOUR OWN RISK. RENTIERNOW DOES NOT GUARANTEE THE ACCURACY OF ANY AI-GENERATED CONTENT, AUTOMATED SUGGESTIONS, OR THIRD-PARTY DATA INTEGRATED INTO THE SERVICES.

12. Limitation of Liability

IN NO EVENT SHALL RENTIERNOW, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENTIERNOW'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES PAID BY YOU TO RENTIERNOW DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT RENTIERNOW HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to defend, indemnify, and hold harmless RentierNow and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorneys' fees) arising from:

• Your use of and access to the Services;
• Your violation of any provision of these Terms;
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or property right;
• Any claim that your User Content caused damage to a third party;
• Your violation of any applicable law, rule, or regulation in connection with your use of the Services;
• Any misrepresentation made by you in connection with your use of the Services.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Services. RentierNow reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of RentierNow.

14. Dispute Resolution

Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 60 days of submission, either party may proceed to binding arbitration as set forth below.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Services, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted by a single arbitrator in San Diego, California. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

Class Action Waiver: YOU AND RENTIERNOW AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU ACKNOWLEDGE THAT BY AGREEING TO THESE TERMS, YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights. Additionally, claims within the jurisdiction of small claims court may be brought in small claims court in San Diego County, California, in lieu of arbitration.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. To the extent that any lawsuit or court proceeding is permitted hereunder, you and RentierNow agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in San Diego County, California.

The failure of RentierNow to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms shall remain in full force and effect.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Notice may be provided by posting the updated Terms on our website, sending an email to the address associated with your account, or through an in-app notification. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Services after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, in whole or in part, you must stop using the Services and cancel your subscription. The "Last Updated" date at the top of these Terms indicates when the most recent changes were made.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties to the greatest extent possible.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and RentierNow regarding the Services and supersede all prior and contemporaneous agreements, proposals, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.

No amendment to or modification of these Terms shall be binding unless made in writing and signed by an authorized representative of RentierNow, or as otherwise expressly provided in Section 16. Any terms or conditions contained in a purchase order or other document submitted by you that are inconsistent with or in addition to these Terms are hereby rejected and shall have no force or effect.

19. Contact Information

For questions about these Terms, please contact us at:

• Company: RentierNow
• Email: [email protected]
• Location: San Diego, CA